Wysa Cookie Policy

This Cookie Policy explains how Touchkin eServices Pvt. Ltd and its worldwide affiliates (“Touchkin” or “Wysa” or “We” or “Us” or “Our”), partners and service providers use cookies and similar technologies when You visit Our Websites or Product (in this Policy, We refer to these Websites or products, collectively, as the “Sites”). This Cookie Policy explains generally what these technologies are, why We use them and Your rights to control Our use of them on Our Sites.

• Wysa Website (Wysa.com): Wysa’s informational website hosting information about the company and the product
• Wysa Applications: Wysa’s Android and iOS Native applications installed by the user
• Wysa Web Applications: Web version available for select partners on their browsers over the internet, including web-widgets.
• Wysa Digital Referral Assistant (e-triage):: Web-widget application available for UK NHS Services or select partners on their website over the internet.

Wysa Applications includes but is not limited to Wysa, Everyday Mental Health by Wysa and Sleep by Wysa.

Cookies are small pieces of data (memory files) stored on Your computer or device via Your browser by Sites You visit. First-party cookies are cookies that We place on Your device when You visit the Sites. Third-party cookies are cookies that another party places on Your device when You visit the Sites. We allow third-parties to use cookies on the Sites. Third-party cookies and the use of information collected by third-party cookies on the Sites are governed by the privacy policies of the third-parties that set the cookies on Your device, even though they are being set on Your device when You visit Our Site.

We also use other technologies similar to cookies, such as Web beacons, which may, for example, help Us deliver cookies and understand usage and traffic on the Sites.

The length of time a cookie will stay on Your device depends on whether the cookie is a session cookie or a persistent cookie. Session cookies are temporary, only stay on Your device while Your browser is open and are automatically deleted when You close Your browser. Persistent cookies stay on Your device until they expire or You or Your browser deletes them. The Sites use both session and persistent cookies. Other similar technologies vary in how long they may stay active as well.

Some are required to enable the Sites to operate. Others help Us enhance Your experience when using the Sites; for example, they can help Us recognize You when You visit one of Our Sites, remember Your preferences and, overall, give You a more personalized experience. They can make Your interactions with Our Sites faster and more secure and enable social media interaction. They can also give Us a better understanding of how people use Our Sites, such as what pages are most popular.

Over Website 

• Strikingly: Cookies to improve Your Site visit experience by understanding Your preferences. No Personal Identifiers are collected from You. Only the following information is collected by Strikingly when You visit Our Sites.
• Browser data including type and language settings;
• Web pages visited;
• Tailor Ads;
• Personal Ads;
• 6Sense WebTags;
• LinkedIn Ads;
• Taplink;
• Device type used to access Website;
• Country;
• Traffic Sources
• Strikingly: If You submit data through Our Sites “Contact Us” form, cookies may be set to remember Your user details for future correspondence. Refer to Wysa Privacy Policy on what We do with Your feedback and query.
• During use of Marketing Cookies: We use Google Ads to service campaigns for our products and services. We do not use Google Ads to service Ads of any 3rd party products and services. Google Ads uses cookies to service marketing needs. Read here about the safeguards adopted by Google Ads. Read here for how Google uses information when you interact with Ads. To learn more about how to ‘Block’ Google Ads on the following supported browsers: Chrome read here, Edge read here, Firefox read here, Safari read here. To learn more about how to ‘Block’ Personalized Ads read here.

Over Wysa Application, Wysa web application and Wysa Digital Referral Assistant (e-triage)

We use strictly necessary cookies to provide our Services.

• Wysa Managed:These first-party cookies are used to deliver the Wysa conversations in a highly available and fault tolerant manner. No personal identifiers are stored or collected in these cookies. These cookies are necessary to provide the services.
• Google Analytics: They are session cookies and necessary. They allow Us to analyze Your use of the applicable Sites and to evaluate and improve Site performance. We use cookies provided by our trusted third party, Google Analytics. Third party analytics are used to track and measure usage of this site so that We can continue to produce engaging content. Google Analytics cookies capture data related to browser make/OS, geolocation (IP address is not collected and stored), user interaction events on the application. To learn more about Google Analytics and Your data, please visit: How Google uses cookies – Privacy & Terms – Google, [GA4] Predefined user dimensions - Analytics Help (google.com) and Safeguarding your data - Analytics Help (google.com) . To learn more about how to ‘Opt-Out’, please visit: Google Analytics Opt-out Browser Add-on Download Page. Touchkin does not use Google Analytics Display Advertisers or Google Analytics Content Experiments features and cookies on the Wysa application, Wysa Web application and Wysa Digital Referral Assistant (e-triage); We may use this tool on our Wysa Website. We have also not enabled google signals that capture demographic and interest related data.

Other specific use cases where enabled

• During use of Mailchimp: Member email campaigns
  We automatically place single pixel gifs, also known as web beacons, in every email sent by our Members. These are tiny graphic files that contain unique identifiers that enable us and our Members to recognize when their Contacts have opened an email or clicked certain links. These technologies record each Contact’s email address, IP address, date, and time associated with each open and click for a campaign. We use this data to create reports for our Members about how an email campaign performed and what actions Contacts took. To learn more about Mailchimp email campaigns cookie and Your data, please visit: https://mailchimp.com/legal/cookies/
• During use of Pardot by Salesforce: We use the Pardot plugin to track visitor and prospect activities on our websites and landing pages. The cookie is used for logged-in users to maintain the session and remember table filters like form field values. “Pardot sets first-party cookies for tracking purposes and sets third-party cookies for redundancy. Using first-party and third-party cookies together is standard in the marketing automation industry.” Personal identifiable information will not be stored, but your unique identifier when visiting our sites and landing pages will be stored. Please visit the following page to learn more about Pardot cookie collection here.
• During use of 6Sense WebTag: We use the 6sense WebTag on our websites and landing pages for the purpose of 6Sense providing insights on website visitors. Insights that will help Wysa understand website visitors looking for Wysa and mental health programs. The cookies and tags we collect are a combination of IP address, cookie ID, and advertising ID (from mobile devices where available) from website visitors. You can always delete this data by clearing the cookie from your browser settings. You can find links to common browser cookie settings later in this notice to assist you with managing cookies. 6sense does not de-anonymize at the individual visitor level but only matches the account (company) to which that website visitor belongs.
• During use of Linkedin Ads: We use the LinkedIn Ads, which includes plugins or tags that are covered under LinkedIn services on our websites and landing pages, for the purpose of campaign reporting and gaining valuable insights about visitors interested in Wysa and our mental health programs. When you visit our website, cookies and tags may be collected that contains your URL, referrer, IP address, device and browser characteristics (User Agent), and timestamp. However, to protect your privacy, IP addresses are truncated or hashed (when used for reaching members across devices), and members' direct identifiers are removed within seven days to make the data de-identifiable. The data is then deleted within 180 days”. To learn more about how LinkedIn products collect and use your data for cookies and tags, please consult LinkedIn’s Cookie Policy here or LinkedIn's Privacy Policy here.
• During use of Taplink: We use Taplink bios link on our social media accounts to direct visitors to Wysa Blogs, download the Wysa app, and access our Share Your Wysa Story online form, which are all covered under Taplink's services on our websites and landing pages. When you access the bios link pages, cookies that will be collected will be your device's IP address. However, this data remains anonymous and cannot be used to personally identify you. You can always delete this data by clearing the cookie from your browser settings. We provide links to common browser cookie settings later in this notice to assist you with managing cookies.
• During use of Vimeo: We use Vimeo to host our marketing video and embed it with the "Vimeo video Player." When you visit our website, cookies and tags may be collected, including your URL, IP address, device and browser characteristics, and Vimeo account user if you are logged in. However, this data is anonymous and cannot identify you personally as long as you are not logged in on your Vimeo account. You can delete this data by clearing your browser's cookies. We offer links to common browser cookie settings to help you manage cookies. There are two types of cookies: "session" and "persistent." A session cookie is deleted when you close your browser, while a persistent cookie remains until it expires or you delete it from your browser settings. The cookies themselves set expiration dates, which vary depending on their purpose. For more information on how Vimeo products use your data for cookies and tags, please refer to the Vimeo Cookie Policy here and Vimeo Privacy Policy here.
• During the use of Impact.com: We use Impact.com for our Affiliate Marketing program. For more information, kindly review the Impact Privacy Policy here. You may have a cookie dropped by Impact.com on your device. Such cookies are third-party cookies and are used for fraud detection and security and compliance purposes; kindly review the Impact Cookie here.

When You first access the Wysa Website, You may receive a message advising You that cookies and similar technologies are in use.

The Wysa Website cookie settings provide two opt-ins. You can choose which additional cookies to allow or disallow.

• Necessary Cookies:
• These are mandatory cookies. These cookies enable core functionality such as security, network management, and accessibility. These cookies can’t be switched off.
• Analytics Cookies:
• These cookies help us better understand how visitors interact with our website, help us discover errors, help create target lists for marketing and sales, and assist in understanding advertising performance. By default, this is not selected.
• Preferences Cookies
• These cookies allow the website to remember choices you've made to provide enhanced functionality and personalization. By default this is not selected.
• Marketing Cookies
• We use cookies to help us show ads and to make recommendations to people who may be interested in the products and services. We also use cookies to help measure the performance of ad campaigns. Marketing cookies are not used within Wysa App or Wysa Web Application, and hence your conversations are private and secure.

When You click “Accept All” the following cookie types will be enabled and used: “Necessary Cookies”, “Analytics Cookies” and “Preferences Cookies”. Marketing cookies are disabled in the following regions EU, EEA, UK, California, Virginia, Colorado, Utah, and Connecticut. When You click “No Thanks” or continue browsing, only the default necessary cookies will remain enabled to allow Our website to perform appropriately.

Please note that by not selecting analytics or preferences cookies some of the functional cookies mentioned in Our Cookies section will not be enabled and information not made available to Us.

By clicking "Accept All", “No Thanks”, or continuing to browse the site, You signify that You understand and agree to the use of these technologies, as described in this Cookie Policy.

You may withdraw consent at any time. Most browsers allow You to refuse to accept cookies. You can also remove cookies from Your browser settings. Be aware that disabling cookies may affect the functionality of this Site.

Please see the following links for information on how to manage, block, or delete cookies for the most popular browsers:

Microsoft Internet Explorer

Google Chrome

Mozilla Firefox

Apple Safari

To find out more on how to manage and delete cookies, visit aboutcookies.org.

Do Not Track or “DNT” is a privacy preference in certain Web browsers that requests that a Web application disable its tracking of an individual user. We do not respond to DNT signals, because there currently is no industry or legal standard for recognizing or honoring DNT signals.

We may edit this policy from time to time. Please check this policy regularly for any changes. Our site is hosted on Strikingly Inc. Cookies are one way We comply with GDPR guidelines.

If You have questions about Our use of cookies or similar technologies on the Sites, or if You have any other questions about this Cookie Policy, please contact Us at [email protected] with Attn. to Our Head of Compliance.