Despite the clear need, implementing effective mental health interventions for employees remains a challenge. The barriers are multifaceted: stigma, lack of awareness, geographical and financial constraints, and the fragmented nature of available data on need and efficacy. This report aims to highlight how conversational AI can bridge these gaps, presenting data and insights that could revolutionize the way crisis support is provided in the workplace.

With a focus on ‘SOS’ instances, defined as critical moments when people are facing mental health emergencies, this groundbreaking observational study analyzes over 53,000 conversations with Wysa’s conversational AI chat bot, spanning 99 countries and 19,000 users.

This report offers a look into mental health crisis management in the workplace; an urgent and often overlooked aspect of employee well-being, with some eye-opening revelations.

We present compelling evidence of Wysa's impact in improving mental health across diverse cultures and countries, through an AI-led stepped care model that offers anonymous, clinically safe interactions. This approach allows for early intervention, ensuring employees feel heard and supported, even in the loneliest hours.

This narrative is not just about data and technology; it's about people; millions of workers across continents who find solace and support through digital mental health interventions like Wysa. It's about their struggles and triumphs in the face of mental health challenges. This report is their story, and by extension, our collective journey towards a more empathetic and supportive workplace environment.

As you read this report, we invite you to join us in understanding and addressing this critical aspect of employee well-being.

Together, we can redefine crisis management in the workplace; creating a safer, healthier, and more productive environment for all.

5.2% of Wysa users reported crisis instances on the app in one year, representing 1,038 users out of the sample of 19,950 users evaluated for this study. 82% of these crisis instances were detected by Wysa’s AI and confirmed by the user that they were having thoughts of self harm or suicide. This confirmation escalated the user to Wysa's SOS interventions. The other 18% of crisis instances were self-selected by users, who could then choose their preferred SOS intervention.

Of the 53,000 conversations in this sample, 2.8% centered around self-injury or suicide, prompting the need for immediate intervention.