Triage & Whole Pathway Support - Wysa - Everyday Mental Health

Clinically proven and effective e-triage and whole care pathway support tool built for the NHS

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How it works

1
Friendly chatbot sits on your website
Chatbot supports visitors to self refer using engaging, easy to understand conversation
2
User submits brief demographic details
Includes built in address and GP finder, and signposting for ineligible referrals
3
Data securely transferred into your EPR via API
Secure data transfer to your Electronic Patient Record (EPR). Data resides at places where your admins and clinicians expect it to be within EPR
4
Local service review
Service reviews self referral details and either accepts or rejects the referral
5
User submits clinical information about symptoms
User then completes a clinical assessment, progressing at their own pace, engaging with self care exercises along the way supported by our engaging chatbot
6
Clinical data integrated into your EPR, including built in risk flagging
Clinical contact is created directly within your EPR, where data fields exist. This includes risk flagging and a clinical summary
7
Clinician reviews data including a comprehensive summary
Comprehensive summary provided so that clinicians can review key issues quickly and easily prior to appointment
8
Wysa provides continuous app support whilst through care pathway
24/7 conversational care including access to therapeutic self help exercises, daily check-ins, and clinical outcome monitoring during waits, treatment and post discharge
The benefits
AI-based triaging that delivers benefits for patients, clinicians, and services

Increased patient choice
Chat based, engaging digital front door instead of static online forms, telephone or paper based referrals
Releases clinician time to care
Clinical digital e-triage takes approx 20 minutes and releases this time for clinicians to focus on key issues faced by patients
Provides immediate signposting
For crisis, signpost to services and organisations which target issues that may otherwise hinder recovery, eg. housing, debt, or relationships
User Review
"Thank You"
‘I liked the webchat referral where they asked me stuff to register, good to access out of hours.. I’ve been impressed, you’ve made me feel hopeful already so thank you’
Learn more about the whole patient care pathway and how AI enhances the patient journey

Read more on this blog and watch the webinar recording here. Want to know how Wysa supports the NHS? This webinar shares the experience of Steps2Wellbeing (Dorset Healthcare) of using AI to reduce administration times, maximize clinical time, and improve access without increasing risk. Mayden’s Fiona Dawson (Mayden/iaptus_ discusses the essential role that data flow and information sharing have in ensuring that as we move toward a more digital future we have an integrated and regulated ecosystem.

The webinar covers:
Improving access with new digital tools
How to support patients 24/7 whilst they wait for treatment
Is it safe to use AI in a clinical setting?
[Case study] Dorset Step2Wellbeing's new chatty front door!
Clinically safe, and secure
Data privacy, security, and clinical safety are at the core of how Wysa is designed. Wysa was the first AI mental health app to meet NHS UK's DCB 0129 Standard of Clinical Safety. Wysa is a top ORCHA-approved app and has been awarded the Best in Privacy by Mozilla Foundations for two consecutive years - 2022 and 2023.
Disclaimer: Wysa is not designed to assist with crises such as abuse, severe mental health conditions that may cause feelings of suicide, harm to self, and any other medical emergencies. Wysa cannot and will not offer medical or clinical advice. It can only suggest that users seek advanced and professional medical help. Please reach out to your country-specific suicide hotline in case of an emergency.

You must be at least 18 years of age to use Wysa. If you are between 13 and 18 years of age, please read through the Terms of Service and Privacy Policy along with your parents or legal guardian to understand eligibility before use. Wysa is not designed to be used by children under 13.

Clinically proven and effective e-triage and whole care pathway support tool built for the NHS

How it works

Friendly chatbot sits on your website

User submits brief demographic details

Data securely transferred into your EPR via API

Local service review

User submits clinical information about symptoms

Clinical data integrated into your EPR, including built in risk flagging

Clinician reviews data including a comprehensive summary

Wysa provides continuous app support whilst through care pathway

The benefits

AI-based triaging that delivers benefits for patients, clinicians, and services

Increased patient choice

Releases clinician time to care

Provides immediate signposting

User Review

"Thank You"

‘I liked the webchat referral where they asked me stuff to register, good to access out of hours.. I’ve been impressed, you’ve made me feel hopeful already so thank you’

User Review

"Felt positive, encouraging"

"Hello. I referred myself as instructed by my GP. This time I used Wysa for the referral, which didn’t exist before and it made so much difference to the experience of making a referral. It felt like a positive, encouraging experience rather than a draining, exhausting one like it was last time"

Learn more about the whole patient care pathway and how AI enhances the patient journey

Clinically safe, and secure